Backup Policy

Thank you for using Solomon. We aim to make local intelligence personal and easy and to provide you with tools to manage and extract value from your data. 

It’s very important to us that your data is regularly backed up to ensure that, in the event of a disaster, we can recover 100% of your data and restore it as quickly and easily as possible. We are committed to following and evolving best practices to support this goal. This policy sets out our backup process and aims to answer all your questions. If there is something missing, please contact us directly and we will provide the information you need: support@mysolomon.co.uk.

Last Updated: 15 November 2016


How and When We Backup Your Data

Solomon's production data is regularly backed up to a separate, isolated location and all backups are encrypted.

A complete backup of all production data takes place automatically every 24 hours. 

A complete backup of all production data will take place in advance of all system updates, maintenance and data imports.

Each backup is stored for 14 days after which it will be permanently deleted.


How and When We Restore Your Data

In the event of a severe failure, we will endeavour to restore your data from the latest backup within 48 hours. Enhanced, 24 hour recovery is possible but requires an enhanced Service Level Agreement. Please contact our sales team to discuss: sales@mysolomon.co.uk

If you would like us to restore your data please use this email address to submit your request: support@mysolomon.co.uk


Changes to Backup Policy

We may revise the Backup Policy from time to time. If a revision is material, as determined solely by us, we will notify you, for example via email. The current version will always be posted to our Backup Policy page.

If you have any questions about this Backup Policy, please contact us at support@mysolomon.co.uk.